Refund policy

We want your CARGO Rum order to arrive in good condition and exactly as ordered.

This Return & Refund Policy applies to purchases made through the CARGO Rum online store, operated by Sydney Rum Distillery Pty Ltd.

Damaged, faulty or incorrect products

If your order arrives damaged, faulty, incorrect or otherwise has a problem, please contact us as soon as reasonably possible at hello@cargorum.au.

Please include your order number, a description of the issue and, where relevant, photographs showing the product and any damage.

We will review the issue and, where appropriate, arrange a replacement, refund or other remedy.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to the remedies available under the Australian Consumer Law where a product does not meet an applicable consumer guarantee.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable law that cannot legally be excluded.

Change of mind

We are not required to provide a refund or exchange simply because you change your mind.

However, if you contact us before your order has been dispatched, we will make reasonable efforts to cancel the order and provide a refund.

Once an order has been dispatched, we generally do not accept returns or exchanges for change of mind.

Alcohol returns

For safety, quality-control and responsible-service reasons, we may be unable to accept returned alcohol unless the product is faulty, damaged, incorrect or you are otherwise entitled to a return or remedy under applicable law.

Please contact us before attempting to return any product.

Refunds

Where a refund is approved, it will generally be made to the original payment method used for the purchase.

Please allow reasonable processing time for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

Shipping costs

Where a product is faulty, damaged, incorrect or otherwise required to be returned under applicable law, we will cover reasonable return shipping costs where required.

Original delivery charges are not generally refundable for change-of-mind cancellations or returns, except where required by law.

Orders returned to sender

Please ensure that the delivery address provided with your order is complete and accurate.

If an order is returned to us because an incorrect or incomplete delivery address was supplied, delivery could not be completed, or the recipient did not accept or collect the delivery, additional delivery charges may apply before the order can be resent.

This does not affect any rights you may have under the Australian Consumer Law.

Contact us

For returns, refunds or problems with an order, please contact:

Sydney Rum Distillery Pty Ltd
Level 29, 66 Goulburn Street
Sydney NSW 2000
Australia

Email: hello@cargorum.au